Shipping policy

  • 1. Introduction
    Dear Customer,
    We make our best efforts in providing the best online shopping experience to you. Please be assured that your product will be handled carefully and delivered to you within the promised timeline.
  • 2. Order Types

    a) Order fulfilled by Duukaan

    b) Order fulfilled by Seller

    You can see the “Sold by” and “Fulfilled by” details of every product in the product detail page.

  • 3. Delivery Types
    Delivery typeScope of coveragePayment mode
    Delivery to Door Step All over Kenya Pay online before delivery or Pay during delivery at your place via mobile transfer
    Collection from Pickup point Nairobi, Westlands Pay online before delivery or pay during collection via mobile transfer

    Note: We provide Pay on delivery option only to selected products.

    a) Delivery to Door step- We will deliver all over Kenya. See locations list available for delivery.

    Zone AZone BZone CZone DZone EZone FZone G
    Nairobi Kutus Kiserian Bomet Mukurweini Kilingili Garissa
    Athi River Gilgil Nyeri Eldoret Bukura Kimilili Mwatate
    Kiambu Naivasha Ol Kalou Kericho Bungoma Kwanza Kendu Bay
    Limuru Narok Othaya Kitale Busia Matunda Malindi
    Ruiru Molo Karatina Nakuru Butere Vihiga Wundanyi
    Thika Embu Karuri Nanyuki Chavakali Diani Mbita
    Gatunga Machakos Katangi Kapsabet Kakamega Ukunda Lamu
    Kikuyu Matuu Kerugoya Kapsoit Malaba Kilifi Hola
      Mbiuni Kiambere Kipkareen River Nzoia Kwale Mpeketoni
        Kiganjo Kipkelion Maua Matuga  
        Kijabe Kirengeti Isiolo    
        Kyeni Sotik Kathiani    
        Muranga Kitui Kindaruma    
        North Kinangop Meru Mutomo    
        Mau Narok Konza Mwingi    
        Mau Summit Kisii Mwala    
        Menengai Kisumu Mumias    
        Njoro Nyamira Homa Bay    
        Kibwezi Rongo Kebirigo    
          Keroka Kibigori    
          Kondele Maseno    
          Mombasa Siaya    
          Nyali Migori    
          Kilindini Miwani    
          Kinango Muhoroni    
            Viwandani    
            Voi    
            Mazeras    
            Msambweni    
            Mitito Andei    
            Mtongwe    

    b) Collection from pickup point- Currently we are offering one pickup location in Nairobi.

    PO box 1645-00606, Tulip towers, Westlands, Mpaka Road, Nairobi, Kenya.

  • 4. Delivery timeline

    Local Shipping from Kenya: It would take 2- 7 Working days.

    ZoneZone AZone BZone CZone DZone EZone FZone G
    Delivery Time 1-3 days 2-4 days 2-4 days 2-5 days 2-5 days 3-7 days 3-7 days

    Shipping from overseas: 15-30 Working days

  • 5. Delivery charges
    We provide seller option to do delivery using their own infrastructure or engage Duukaan to do the delivery. Hence, each seller will have their own individual shipping rates based on the weight of the product and the delivery location. The shipping fee will be shown to you in the checkout page before placing the order.
  • 6. Charging of Delivery fees based on items in the order?

    Case1: Ordering items sold and fulfilled by one Seller

    If all the items in the order are fulfilled by the same seller, you will have one shipping fee charged to you for the complete order

    Case2: Ordering items fulfilled by different sellers

    If items placed in the order are fulfilled by different sellers, then you will be charged individual seller shipping fee for each item.

    Examples:

    a) If you place an order of 3 items in which first item is fulfilled by Seller A, second item is fulfilled by Seller B and third item by Seller C. Then the total shipping fee would be

    Shipping fee of seller A + Shipping fee of seller B + Shipping fee of Seller C.

    b) If you place an order of 3 items in which first and second item is fulfilled by Seller A, and third item by Seller b. Then the total shipping fee would be

    Shipping fee of seller A + Shipping fee of seller B.

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