- 1. Introduction
We make our best efforts in providing the best online shopping experience to you. Please be assured that your product will be handled carefully and delivered to you within the promised timeline.
- 2. Order Types
a) Order fulfilled by Duukaan
b) Order fulfilled by Seller
You can see the “Sold by” and “Fulfilled by” details of every product in the product detail page.
- 3. Delivery Types
Delivery type Scope of coverage Payment mode Delivery to Door Step All over Kenya Pay online before delivery or Pay during delivery at your place via mobile transfer Collection from Pickup point Nairobi, Westlands Pay online before delivery or pay during collection via mobile transfer
Note: We provide Pay on delivery option only to selected products.
a) Delivery to Door step- We will deliver all over Kenya. See locations list available for delivery.
Zone A Zone B Zone C Zone D Zone E Zone F Zone G Nairobi Kutus Kiserian Bomet Mukurweini Kilingili Garissa Athi River Gilgil Nyeri Eldoret Bukura Kimilili Mwatate Kiambu Naivasha Ol Kalou Kericho Bungoma Kwanza Kendu Bay Limuru Narok Othaya Kitale Busia Matunda Malindi Ruiru Molo Karatina Nakuru Butere Vihiga Wundanyi Thika Embu Karuri Nanyuki Chavakali Diani Mbita Gatunga Machakos Katangi Kapsabet Kakamega Ukunda Lamu Kikuyu Matuu Kerugoya Kapsoit Malaba Kilifi Hola Mbiuni Kiambere Kipkareen River Nzoia Kwale Mpeketoni Kiganjo Kipkelion Maua Matuga Kijabe Kirengeti Isiolo Kyeni Sotik Kathiani Muranga Kitui Kindaruma North Kinangop Meru Mutomo Mau Narok Konza Mwingi Mau Summit Kisii Mwala Menengai Kisumu Mumias Njoro Nyamira Homa Bay Kibwezi Rongo Kebirigo Keroka Kibigori Kondele Maseno Mombasa Siaya Nyali Migori Kilindini Miwani Kinango Muhoroni Viwandani Voi Mazeras Msambweni Mitito Andei Mtongwe
b) Collection from pickup point- Currently we are offering one pickup location in Nairobi.
PO box 1645-00606, Tulip towers, Westlands, Mpaka Road, Nairobi, Kenya.
- 4. Delivery timeline
Local Shipping from Kenya: It would take 2- 7 Working days.
Zone Zone A Zone B Zone C Zone D Zone E Zone F Zone G Delivery Time 1-3 days 2-4 days 2-4 days 2-5 days 2-5 days 3-7 days 3-7 days
Shipping from overseas: 15-30 Working days
- 5. Delivery charges
We provide seller option to do delivery using their own infrastructure or engage Duukaan to do the delivery. Hence, each seller will have their own individual shipping rates based on the weight of the product and the delivery location. The shipping fee will be shown to you in the checkout page before placing the order.
- 6. Charging of Delivery fees based on items in the order?
Case1: Ordering items sold and fulfilled by one Seller
If all the items in the order are fulfilled by the same seller, you will have one shipping fee charged to you for the complete order
Case2: Ordering items fulfilled by different sellers
If items placed in the order are fulfilled by different sellers, then you will be charged individual seller shipping fee for each item.
a) If you place an order of 3 items in which first item is fulfilled by Seller A, second item is fulfilled by Seller B and third item by Seller C. Then the total shipping fee would be
Shipping fee of seller A + Shipping fee of seller B + Shipping fee of Seller C.
b) If you place an order of 3 items in which first and second item is fulfilled by Seller A, and third item by Seller b. Then the total shipping fee would be
Shipping fee of seller A + Shipping fee of seller B.