• My items haven't arrived yet. What can I do?

    If your order has taken longer than the expected timeframe to arrive, please contact the seller directly.

    We will be also happy to assist you to get the item delivered to you if seller is unable to provide you the information.

    You may check the status of your order directly from our website or contact customer support team through email

  • When will I get my product after placing the order?

    Our standard delivery timeline is 2-10 days depending on your location. As soon as your order is dispatched by the merchant, you will receive an email to confirm that your package is on its way.

  • Can you delivery to me outside Kenya?

    Currently, Duukaan does not offer services to deliver outside Kenya. However, we are looking to expand our operations to other countries in the near future.

  • Can you deliver to me outside Nairobi?

    Yes, Duukaan delivers products to locations outside Nairobi and within Kenya.

  • Do you accept Cash on Delivery??

    No, we are not currently accepting cash on Delivery. However, you can pay through M-pesa/Airtel Money/ Yu Cash mobile payment methods when your item is delivered to you.


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