Returns/ Refunds

  • What is your return's policy?

    We provide our customers with a 7-day notice period for returns. This return period starts from the day the order was delivered to your doorstep or the date item is picked up by you from our location. Please note that the items must be in their original condition, unused and sealed. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions. See our returns policy page to see the complete terms and conditions.

  • I have received a faulty item, what should i do?

    We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us within 7 days. If any product is unsatisfactory due to defective workmanship or materials, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.

  • I have received my order but the wrong item was delivered to me

    Please call or send an email to the merchant and notify the item details. For the item to be returned, it must be in new condition with all the seals and tags intact. We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.

  • How long have I got to send an item back and get a refund?

    We hope you’ll love every purchase you make with Duukaan. But if you ever need to return an item, you can do so within 7 days of receipt. You may check the Return Policy for complete details.

  • I was charged a shipping charge. Will it be refunded when I return my product?

    Yes. as long as the returns item meets the conditions mentioned in our returns policy. We will refund the total cost charged for that order including shipping fee . However, you need to bare your own charges to ship the product to the seller's location.

  • How long will the refund process take?

    After your item is received by the Merchant, your refund will be processed within 7-14 working days.

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